The consultation
What we ask, and what we look at
A conversation and a look under the lamp: 30 minutes on its own, or the first half of a first visit. It comes before your first facial and before any peel or dermaplaning.
Your routine
What you use, in what order and how often. Bring it, or photograph it.
What stings
Which products, weather or foods seem to make your skin react, and when.
What you've tried
What helped, what didn't and what you'd rather not repeat.
What you'd like
A calmer routine, fewer steps, a plan you can keep. We say what a facial can and can't do.
Your note
We write down what we saw and what to pause, and give you a copy.
Your questions
Ask anything about the visits, the services or the room before you decide.
When we suggest a dermatologist
What we do when it's a question for a doctor
We say it plainly
At the visit, in the room, with the reason. You won't hear it for the first time in an email.
We write it in your note
What we saw and why we're suggesting a doctor, so you can show it to the person you see.
We keep the door open
If your doctor agrees, we can still see you for calmer visits while you wait for an appointment.
When we suggest a dermatologist
Some questions are for a doctor
A facial can't answer everything about skin, and we would rather say so than book you again. We'll suggest a dermatologist, or your doctor, when:
Redness that won't settle
Skin that stays red, hot or swollen for days is a question for a doctor, not for a facial.
A spot or mole that changes
Anything that grows, bleeds or changes color goes to a dermatologist before it comes to us.
Deep, painful bumps
These sit deeper than a facial reaches. We'll say so and won't book you for extractions.
A rash, or skin that weeps or crusts
We'll ask you to see a doctor first and welcome you back afterward.
A sudden change after a new medicine
If your skin changed when a prescription did, your prescriber is the one to ask.
A reaction that lasts after a visit
We'll note it, change the plan and suggest you have it looked at if it doesn't pass.
Book a skin analysis
Choose a time on the booking page, or send a message and we'll reply by email or text.